With Driver Simulation, you can use the predicted NPS or CES to gain insights into your customer satisfaction and loyalty. The tool allows you to identify specific areas where you may be falling short and pinpoint issues that are impacting your KPIs.
Using these insights, you can create action plans to address the root causes of customer dissatisfaction and work to improve the overall customer experience. You can also test different scenarios and make data-driven decisions to optimize your KPIs.
The tool is not just for customer support teams but can be used by various teams across your organization, such as product teams and customer experience teams, to gain a comprehensive understanding of your customers and improve your business performance.
If you have any questions or need help, our support team is always available to provide assistance and guidance.
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