Get started with Alterna CX

At Alterna CX, we strive to help companies around the world gain valuable insights through their customer feedback. We understand that analyzing large volumes of feedback data can be overwhelming, which is why we have developed a suite of powerful tools to help you make sense of it all.

To get started with Alterna CX, we recommend utilizing our Topic Discovery feature. This feature allows you to quickly read all feedback based on topics, making it easy to identify common themes and pain points. By analyzing feedback in this way, you can gain a deeper understanding of your customer's needs and preferences, and make data-driven decisions to improve your products and services.

Another powerful tool is our Driver Simulation feature. This feature uses topic models to predict NPS or CES, providing insight into what drives customer satisfaction and loyalty. By understanding which topics have the most impact on customer satisfaction, you can prioritize improvements that will have the greatest impact on your overall customer experience.

In addition to these tools, our Dashboard provides a comprehensive overview of your customer feedback data. With customizable charts and graphs, you can quickly identify trends and areas for improvement, and track your progress over time.

At Alterna CX, we are committed to helping you get the most value from your customer feedback data. Our team of experts is available to provide guidance and support at every step of the way, from onboarding to ongoing analysis and reporting. With our powerful tools and expert guidance, you can unlock the full potential of your customer data and take your customer experience to the next level.