The NPS Trend Chart on Alterna CX displays a blue line that represents your NPS score over time. The line is plotted to show daily, weekly, monthly or yearly trends depending on the time frame you select.
The line will have upward, downward or flat trends to indicate changes in your NPS score. If the line moves upwards, it indicates an increase in your NPS score, which suggests your customers are becoming more loyal and satisfied. If the line moves downwards, it indicates a decrease in your NPS score, which suggests that your customers are becoming less loyal and satisfied. If the line remains flat, it indicates that your NPS score has remained relatively constant.
By using the NPS Trend Chart, you can easily identify how your NPS score is trending and use this information to make data-driven decisions to improve your customer experience and drive business success.
Overall, the NPS Trend Chart on Alterna CX is a useful tool to track your NPS score over time and help you identify trends and make data-driven decisions to improve your customer experience.
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