What is CES Card and NPS Card?

The CES Card and NPS Card are both types of Score Card Widgets that provide an easy-to-read visual display of your customer experience metrics. Here's a brief explanation of each:

CES Card: The CES Card displays your Customer Effort Score (CES), which is a measure of how much effort your customers have to put in to get their problem solved or need met. The CES Card typically includes a large number that represents your CES score. The card may also include additional details, such as the number of responses and the period over which the score was calculated.

NPS Card: The NPS Card displays your Net Promoter Score (NPS), which is a measure of customer loyalty and satisfaction. The NPS Card typically includes a large number that represents your NPS score, as well as a brief explanation of what the score means. The card may also include additional details, such as the number of responses and the period over which the score was calculated.

Both the CES Card and NPS Card provide a quick and easy way to monitor your customer experience metrics and track changes over time. By using these cards, you can quickly identify changes in your scores and take action to improve your customer experience and drive business success.