The Top Phrases widget is a feature in Alterna CX that provides insights into the most commonly used phrases in customer feedback. This feature is designed to help businesses quickly identify the phrases that are most frequently mentioned in customer feedback.
The widget displays a list of the top phrases, along with the number of feedback items that include each phrase and the rate at which each phrase appears in feedback. This information can help businesses to identify the most pressing issues affecting customers and to prioritize improvements that will have the greatest impact on the customer experience.
The Top Phrases widget can be particularly useful for businesses that receive large volumes of customer feedback. By quickly identifying the most frequently mentioned phrases, businesses can save time and resources by focusing their attention on the issues that matter most to their customers.
Overall, the Top Phrases widget is a powerful tool that can help businesses to quickly and easily gain insights into the sentiment of customer feedback, identify the key issues affecting customers, and take action to improve the customer experience.
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