The NPS Bar Chart is a visual representation of the Net Promoter Score (NPS) for different channels used by customers to provide feedback. The chart is designed to help businesses quickly identify the NPS for each channel, as well as the percentage of Promoters, Detractors, and Neutrals for each channel.
In the chart, each bar represents a different channel, and the NPS is displayed as a grey bar. The percentage of Promoters is displayed in green, the percentage of Detractors is displayed in red, and the percentage of Neutrals is displayed in yellow. By clicking on the NPS, Promoter, Neutral, or Detractor buttons, users can choose which elements to display or hide on the chart.
This chart is especially useful for businesses that receive feedback through multiple channels, as it allows them to quickly identify which channels are generating the most positive or negative sentiment among customers. By tracking changes in NPS and sentiment over time, businesses can gain valuable insights into customer preferences and identify areas where they need to improve the customer experience.
Overall, the NPS Bar Chart is a powerful tool that can help businesses quickly and easily visualize customer sentiment across different channels and take action to improve the customer experience.
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