The Emotion Bubble Chart is another feature on Alterna CX that helps users to gain insights into the sentiment of customer feedback. This chart is designed to display the distribution of different emotions in customer feedback items.
The chart is displayed as a bubble chart, with each bubble representing a different emotion. The size of each bubble corresponds to the total number of feedback items that express that emotion. The emotions are color-coded, with green representing positive emotions, yellow representing neutral emotions, and red representing negative emotions.
The chart is useful because it helps to identify the emotions that are most frequently associated with customer feedback. This can help businesses to understand the key drivers of customer sentiment and to identify areas where improvements can be made.
The Emotion Bubble Chart can be used in combination with other features of Alterna CX, such as the NPS Trend Chart and the Topic Bubble Chart, to gain a more comprehensive understanding of customer sentiment. By using these tools together, businesses can identify specific issues that are driving customer feedback and take action to improve the customer experience.
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