The Sentiment Trend Chart is a visual representation of the sentiment trends for your customer feedback over time. The chart displays the proportion or the number of positive, neutral, and negative comments received over a selected period, such as daily, weekly, monthly or yearly.
The chart is color-coded to make it easy to identify the sentiment trends. Positive comments are represented in green, neutral comments are in yellow, and negative comments are in red. The chart also displays the total number of comments received during the selected period, as well as the sentiment breakdown in percentages.
By using the Sentiment Trend Chart, you can quickly identify how the sentiment of your customer feedback is changing over time. For example, if you notice an increase in negative comments over the past week, you can use the chart to see which days or weeks had the highest number of negative comments and investigate the feedback during those periods to identify any areas for improvement.
Overall, the Sentiment Trend Chart on Alterna CX is a valuable tool for tracking and analyzing changes in customer sentiment over time. By using this chart, you can gain insights into the factors that are driving changes in customer sentiment and make data-driven decisions to improve your customer experience.
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