The Topic Bubble Chart is a visual representation of the sentiment distribution, comment count, and comment count rate for different topics that are discussed in customer feedback. The chart is displayed as a bubble chart, with each bubble representing a different topic.
The size of each bubble on the chart corresponds to the total comment count of feedback items that are related to that topic. The sentiment distribution for each topic is displayed as a colored section of the bubble, with green representing positive sentiment, yellow representing neutral sentiment, and red representing negative sentiment. The size of each colored section is proportional to the percentage of feedback items that express that sentiment for the topic.
The comment count rate for each topic is also displayed on the chart, with the percentage of feedback items related to a particular topic indicated by the size of the corresponding bubble. This rate is calculated by dividing the number of feedback items related to a particular topic by the total number of feedback items.
Overall, the Topic Bubble Chart on Alterna CX is a valuable tool for analyzing customer feedback and identifying key topics that are driving customer sentiment. By using this chart, users can gain insights into the sentiment distribution, comment count, and comment count rate for different topics, and use this information to make data-driven decisions to improve the customer experience.
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